Help Center – FAQs

Below you'll find answers to some of the most common questions our clients ask before making a purchase. For any further inquiries, our team is just a message away at E-POSTA ADRESİ EKLENECEK or TELEFON NUMARASIEKLENECEK

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  • 1. Diamond Basics and Value
  • 2. Diamond Buying Guide
  • 3. Diamond Care and Cleaning
  • 4. About Gold Stone Diamond Products
  • 5. Payment Methods
  • 6. Returns and Exchanges

1. Diamond Basics and Value

A diamond is the hardest known natural material on Earth, composed entirely of carbon atoms arranged in a unique crystal lattice structure. This structure is formed deep within the Earth’s mantle, where carbon is exposed to extreme pressure and temperatures exceeding 2,000 degrees Fahrenheit (1,100°C). Over millions—sometimes billions—of years, these intense conditions cause the carbon atoms to bond in a way that creates the unparalleled hardness and brilliance that diamonds are known for today.

Once formed, diamonds are brought closer to the Earth’s surface through deep volcanic eruptions that create kimberlite and lamproite pipes. These rare geological events allow us to mine and access these precious stones. Every diamond’s journey from the Earth's depths to the showcase at Gold Stone Diamond represents a story of time, rarity, and nature’s perfection.

This remarkable natural process is what makes each diamond so unique, valuable, and timeless—qualities that continue to captivate people around the world for generations.

Cut: The cut of a diamond refers not just to its shape, but more importantly to how well the diamond's facets interact with light. It is the only one of the 4Cs influenced by human craftsmanship rather than nature. A masterfully cut diamond will reflect light internally from one facet to another and disperse it through the top of the stone, creating exceptional brilliance and fire. At Gold Stone Diamond, we prioritize Ideal and Excellent cuts to ensure that every stone exhibits maximum sparkle and elegance.

Color: Diamond color is graded on a scale from D (colorless) to Z (light yellow or brown). The most valuable diamonds are those closest to colorless, as they allow more light to pass through, enhancing their natural sparkle. Slight color differences can have a significant impact on a diamond’s appearance and value. Our expertly curated selection focuses on high-grade colorless and near-colorless stones to meet the highest expectations of our clients.

Clarity: Clarity assesses the presence of internal characteristics (inclusions) and external blemishes. These natural markings are formed during the diamond’s creation and are often invisible to the naked eye. Clarity grades range from Flawless (F) to Included (I). Flawless diamonds are exceptionally rare and command premium value. At Gold Stone Diamond, every stone is carefully inspected to ensure that clarity enhances—not detracts from—its beauty.

Carat: Carat refers to the weight of a diamond, with one carat equaling 0.2 grams. While larger diamonds are typically more expensive, carat weight must be considered alongside cut, color, and clarity to determine overall value. A well-cut one-carat diamond can appear more brilliant than a poorly cut diamond of greater weight. We help our clients find the perfect balance between size and quality for their personal preferences and budget.

The terms "diamond" and "brilliant" are often used interchangeably, but they refer to different stages in the life of the same mineral—carbon in its most dazzling form. "Diamond" is the name of the raw, natural gemstone that forms deep within the Earth under extreme pressure and heat. When unearthed, these rough diamonds have not yet been shaped or refined.

On the other hand, "brilliant" (or more accurately, "brilliant-cut diamond") refers to a diamond that has been carefully cut and polished to maximize its brilliance, fire, and overall beauty. The brilliant cut is one of the most popular and scientifically precise cutting styles, designed to reflect the maximum amount of light through the top of the stone.

At Gold Stone Diamond, we specialize in expertly transforming natural rough diamonds into stunning brilliant-cut pieces that meet the highest industry standards. Understanding this distinction helps customers appreciate the craftsmanship and value added through expert cutting and polishing.

A diamond certificate is an official document issued by a reputable gemological laboratory that verifies the authenticity and quality of a diamond. It details the diamond’s essential characteristics—commonly known as the 4Cs: Cut, Color, Clarity, and Carat Weight. These specifications provide an objective evaluation of the diamond’s value and uniqueness.

At Gold Stone Diamond, we emphasize the importance of certified diamonds to ensure complete transparency and trust. A certificate protects the buyer by confirming that the diamond has been professionally examined, graded, and documented. It also adds long-term value to the stone, especially for investment or resale purposes. Always ask for a certificate when purchasing a diamond—it is your assurance of authenticity and quality.

2. Diamond Buying Guide

When purchasing a diamond, it’s essential to make an informed and confident decision. Here are the key factors to consider:

Certification: Always choose a diamond that comes with a certificate from a reputable gemological laboratory such as IGI, GIA, or HRD. This certificate verifies the diamond’s 4Cs—Cut, Color, Clarity, and Carat—offering you a trustworthy, objective evaluation of the stone’s quality. At Gold Stone Diamond, we provide fully certified diamonds to ensure transparency and peace of mind with every purchase.

Trusted Seller: Buying from a reputable and established jeweler is just as important as the diamond itself. Look for brands that are known for their expertise, customer service, and ethical sourcing. Gold Stone Diamond is proud to offer decades of industry experience, a strong reputation, and a passion for excellence.

Budget: Determine your budget in advance and explore diamonds that offer the best combination of the 4Cs within your price range. Remember, a slightly lower carat diamond with exceptional cut and clarity may appear more brilliant than a heavier stone with poor proportions. Our team at Gold Stone Diamond is here to help you find the perfect balance of beauty, quality, and value for your investment.

Diamond prices are primarily determined by the 4Cs—Cut, Color, Clarity, and Carat weight—which together define a diamond's quality and rarity. A higher grade in any of these categories typically increases the stone’s value. For example, a well-cut, colorless diamond with high clarity and substantial carat weight will be significantly more expensive than a diamond with lower grades in those areas.

In addition to the 4Cs, global market dynamics—such as supply, demand, and fluctuations in raw material costs—also influence pricing. Currency exchange rates, mining activity, and even geopolitical factors can play a role in diamond valuation.

Another key factor is the brand and craftsmanship behind the diamond. At Gold Stone Diamond, we offer not only certified stones but also the artistry and trust that come with our name. Our pricing reflects not just the diamond itself, but also the expertise, ethical sourcing, and exceptional service that define our brand. This added value ensures you're investing in both beauty and long-term assurance.

Diamonds are often considered a stable and tangible long-term investment. Unlike many other assets, high-quality diamonds tend to retain their value over time and can even appreciate, especially rare or certified stones with exceptional characteristics. Their durability, portability, and timeless appeal make them attractive to investors seeking beauty as well as financial preservation.

However, like any investment, diamond value can be influenced by market dynamics such as global demand, economic conditions, and changes in consumer behavior. While they are less volatile than many commodities, short-term price fluctuations are possible.

At Gold Stone Diamond, we help clients invest wisely by offering certified, ethically sourced diamonds that hold long-term potential. Whether for personal enjoyment, legacy building, or asset diversification, investing in diamonds can be a meaningful and strategic decision when guided by expert advice.

Lab-grown diamonds, also known as synthetic or man-made diamonds, are created in controlled laboratory environments using advanced technological processes that replicate the natural diamond formation conditions—extreme pressure and temperature. These diamonds are chemically, physically, and optically identical to natural diamonds, making them nearly indistinguishable to the naked eye.

The key difference lies in their origin: natural diamonds form deep within the Earth over millions of years, while lab-grown diamonds are produced within weeks. Because of this, lab-grown diamonds tend to be more affordable, offering larger sizes or higher qualities at a lower price point.

At Gold Stone Diamond, we specialize in natural diamonds, each one carefully sourced and certified for its authenticity, rarity, and brilliance. While lab-grown diamonds can be a budget-friendly option, natural diamonds carry a timeless allure and lasting value shaped by nature itself—something no lab can replicate.

When choosing a diamond ring, several key factors should be taken into consideration to ensure it aligns perfectly with your style, comfort, and expectations.

Ring Size: Getting the correct ring size is essential for both comfort and security. A well-fitted ring should slide on easily but resist a little when being removed. At Gold Stone Diamond, we offer a detailed sizing guide and personalized support to help you find the ideal fit.

Design: The design of the ring should reflect the wearer’s personality and lifestyle. Whether you prefer classic solitaires, halo settings, or vintage-inspired styles, the design plays a major role in the ring’s overall appeal and timelessness.

Gold Purity: The metal quality—whether 14K, 18K, or platinum—affects both the look and durability of the ring. White, yellow, or rose gold options each offer a different aesthetic and should be selected based on preference and skin tone compatibility.

Diamond Characteristics: Always consider the 4Cs (Cut, Color, Clarity, and Carat) when evaluating the diamond itself. A well-balanced combination of these factors ensures brilliance, value, and elegance in your chosen piece.

Gold Stone Diamond is dedicated to helping you choose a diamond ring that’s not only beautiful, but meaningful—crafted with precision and backed by quality you can trust.

Solitaire diamond rings offer a timeless and elegant look, featuring a single center stone that symbolizes purity, love, and simplicity. They are ideal for those who appreciate classic designs and want the diamond to be the main focal point. A well-cut solitaire can radiate brilliance and sophistication without the need for additional embellishments.

Multi-stone or accent diamond rings, on the other hand, are perfect for those who prefer a more striking, glamorous aesthetic. These rings often include side stones, halos, or intricate band designs that enhance the overall sparkle and create a more elaborate appearance.

Your choice ultimately depends on your personal taste and lifestyle. Do you prefer understated elegance or bold brilliance? At Gold Stone Diamond, we offer a wide range of both solitaire and multi-stone designs, crafted to reflect your unique style with unmatched quality and refinement.

3. Diamond Care and Cleaning

To preserve the brilliance and longevity of your diamond, it's important to treat it with care and attention. While diamonds are the hardest natural substance on Earth, they are not indestructible—especially when set in fine jewelry.

Avoid Hard Impacts: Although diamonds are resistant to scratching, a sharp blow or drop can still cause damage to the setting or even chip the stone. Remove your diamond jewelry during heavy physical activities, household chores, or while using tools.

Keep Away from Chemicals: Exposure to harsh chemicals such as bleach, chlorine, or household cleaners can weaken the metal setting and dull your diamond’s shine. Always remove your rings or bracelets before cleaning or swimming in chlorinated water.

Clean Regularly: Over time, oil, lotion, and everyday residue can cloud your diamond’s sparkle. Gently clean your diamond with warm water, mild dish soap, and a soft brush. For deeper cleaning, consider professional maintenance once or twice a year.

At Gold Stone Diamond, we also offer expert cleaning and inspection services to help maintain your diamond's brilliance for generations to come.

Cleaning your diamond at home is simple and effective when done properly. To maintain its brilliance, all you need is a few household items and gentle care.

Step 1: Fill a small bowl with warm (not hot) water and add a few drops of mild dish soap. Avoid using harsh detergents or cleaning agents that contain bleach or ammonia, as they can damage the setting.

Step 2: Soak your diamond jewelry in the solution for about 15–20 minutes. This helps loosen any built-up dirt, oil, or lotion that may be dulling the stone’s sparkle.

Step 3: Using a soft-bristled toothbrush or a dedicated jewelry brush, gently scrub around the diamond and setting. Be sure to clean underneath the stone where debris often accumulates.

Step 4: Rinse thoroughly under lukewarm running water and dry with a lint-free cloth or a microfiber towel.

For even deeper cleaning, you can bring your diamond piece to Gold Stone Diamond for professional care. We recommend an expert inspection and cleaning service once or twice a year to ensure your stone remains as stunning as the day you received it.

Proper storage is essential to keep your diamond jewelry safe, scratch-free, and in pristine condition for years to come. Although diamonds are incredibly hard, they can still scratch other gemstones—or even each other—if stored improperly.

Store Separately: Always store your diamond pieces in individual soft-lined jewelry boxes or pouches to prevent them from coming into contact with other jewelry items. This helps avoid scratches, tangling, or accidental damage to delicate settings.

Use a Dedicated Case: If possible, use a case specifically designed for diamond or fine jewelry with padded compartments. Keep each piece secure and flat, especially for items like necklaces and bracelets that can tangle or snag.

Avoid Humid Environments: Store your jewelry in a cool, dry place. Excess humidity can tarnish metals and damage clasps over time. A drawer or wardrobe with low moisture is ideal.

At Gold Stone Diamond, we recommend storing your jewelry with the same level of care and elegance in which it was received—ensuring its brilliance and beauty are preserved for generations.

4. About Gold Stone Diamond Products

Yes, all of our products are 100% authentic and come with internationally recognized certification. At Gold Stone Diamond, we exclusively offer natural diamonds and precious gemstones—none of our products are lab-grown or synthetic. Every stone is ethically sourced and carefully selected to meet the highest standards of quality and brilliance.

Each piece is accompanied by a certificate from a respected gemological institute such as IGI or GIA, verifying its 4C characteristics and natural origin. Our commitment to authenticity ensures you’re not just purchasing fine jewelry, but investing in genuine luxury backed by integrity and trust.

Yes, our products come with a warranty; however, the warranty period may vary depending on the specific item. At Gold Stone Diamond, we stand behind the quality of our craftsmanship and materials, which is why we provide a warranty policy tailored to each product type.

Detailed information about warranty coverage, duration, and conditions can be found on the individual product pages or in the care and warranty guide included with your purchase. We recommend reviewing these documents carefully to understand your coverage. Should you have any questions, our customer support team is always ready to assist you with warranty-related inquiries.

Yes, you can find detailed information about each of our products directly on their respective product pages, including specifications, gemstone details, gold purity, and certification information. At Gold Stone Diamond, we strive to provide full transparency to help you make an informed decision.

If you have additional questions or need personalized assistance, our dedicated customer service team is here to help. Feel free to contact us for expert guidance and tailored recommendations based on your preferences.

5. Payment Methods

On our website, you can securely complete your purchase using major credit cards, debit cards, and other trusted online payment methods. We also accept PayPal for fast and protected transactions.

At Gold Stone Diamond, we prioritize both flexibility and security in your shopping experience. All payment processes are encrypted to ensure your personal and financial information is fully protected.

At Gold Stone Diamond, your payment security is our top priority. All transactions on our website are protected with 256-bit SSL encryption, ensuring that your credit card and personal information are transmitted securely and confidentially.

Your payments are processed through trusted, encrypted payment gateways that meet the highest industry security standards. Importantly, your credit card details are never stored on our servers—they are handled exclusively by secure banking systems.

With this advanced level of protection, you can shop with complete confidence, knowing your financial information is safe with us.

Unfortunately, we do not offer a Cash on Delivery option at this time. At Gold Stone Diamond, all payments must be completed securely online using credit cards, debit cards, PayPal, or other approved digital methods.

This ensures a smooth, traceable, and safe transaction process for both our customers and our operations. If you need assistance with any of the available payment options, our support team will be happy to guide you.

Yes, we issue official invoices for every purchase. Your invoice will either be included in the shipment to your delivery address or sent to your registered email in PDF format.

At Gold Stone Diamond, we believe in full transparency and professionalism—your invoice serves as proof of purchase and includes all necessary details regarding your order and payment.

6. Returns and Exchanges

Yes, if you are not fully satisfied with your purchase, you may return the product within 30 days of delivery. The item must be returned in its original packaging, along with the accompanying certificate and without any signs of damage or wear.

At Gold Stone Diamond, we understand the importance of peace of mind when purchasing fine jewelry. That’s why we offer a transparent and customer-friendly return policy to ensure your shopping experience is as comfortable as it is luxurious.

Please note that returns without the original certificate or damaged items may not be eligible for a full refund. For detailed return instructions, feel free to contact our customer support team.

To return a product, you must first contact our customer service team to initiate a return request. Once your request is approved, you will receive detailed instructions on how to safely package and ship the item back to us.

At Gold Stone Diamond, we aim to make the return process smooth and secure. Please ensure the product is in its original condition, with the certificate and packaging intact, to qualify for a full refund or exchange. Our team is here to assist you every step of the way.

Yes, you can exchange your product for a different size or model, provided it is returned in its original condition with the certificate and packaging intact. To begin the exchange process, simply contact our customer service team with your request.

At Gold Stone Diamond, we are committed to ensuring that every piece you wear feels just right. Our team will guide you through the available options and assist with the exchange to make the process as smooth and satisfying as possible.

At Gold Stone Diamond, we cover all shipping costs for approved returns and exchanges. You simply need to drop off the package at the designated shipping location, and we’ll take care of the rest.

This is part of our commitment to providing a hassle-free and customer-focused shopping experience. We sincerely thank you for your understanding and trust in our brand.

If you have any further questions beyond these topics, feel free to reach out to us through our Contact Page. Our team at Gold Stone Diamond is always here to assist you. Contact us