Refund policy

Each piece at Gold Stone Diamond is crafted to meet the highest standards of brilliance and craftsmanship. However, should your experience fall short of perfection, we gladly assist you with returns in accordance with our premium policy.

Return Eligibility

  • Eligible items may be returned within 30 days of delivery.
  • Items must be unworn, free from scratches or alterations, and in pristine condition.
  • Original packaging, certificates (including IGI reports), and accessories must be included.
  • Jewelry that has been customized, engraved, resized, or specially commissioned is non-returnable.
  • Items exhibiting signs of wear or tampering cannot be accepted.

Exclusions

Non-returnable items include:

  • Custom-made and engraved products
  • Altered or resized jewelry
  • Special order requests
  • Final sale items

Return Shipping

To maintain the security of fine jewelry:

  • Returned items must be shipped with insured and trackable methods.
  • Customers are responsible for return shipping fees unless the item arrived damaged.
  • Gold Stone Diamond is not liable for return shipments lost in transit.

Refund Process

Upon receipt and inspection, eligible refunds are processed within 3–7 business days and issued to the original payment method.

Damaged or Incorrect Deliveries

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours
  • Provide detailed photos of the item and packaging
  • We will arrange a replacement or refund promptly and with priority care

Support: info@goldstonediamond.com

At Gold Stone Diamond, customer satisfaction is at the core of everything we do. We stand behind the craftsmanship and quality of our jewelry, and we want you to shop with complete confidence. If for any reason you are not satisfied with your purchase, we offer a flexible return and refund policy outlined below.

1. Eligibility for Returns

  • You may request a return within 30 calendar days from the date your order is delivered.
  • To be eligible for a return, your item must be unused, unworn, and in the same condition as received.
  • All original packaging, certificates (e.g., IGI, GIA), tags, and accompanying documents must be included in the return package.
  • Custom-made, personalized, or engraved items are non-returnable unless there is a production defect.
  • Returns requested after 30 days will not be accepted under any circumstances.

2. How to Initiate a Return

To begin your return process:

  1. Contact our customer service team via email at 📧 info@goldstonediamond.com within the 30-day window.
  2. Please include your order number, full name, and the reason for the return.
  3. We will provide you with a Return Authorization Number (RAN) and shipping instructions.
  4. Returns sent without prior authorization will not be processed.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or error on our part.
  • We strongly recommend using a trackable and insured shipping method to ensure safe delivery.
  • Gold Stone Diamond is not liable for items lost or damaged in transit.

4. Inspection and Approval

Once we receive your returned item, it will undergo a thorough inspection by our quality assurance team. This process typically takes 3–7 business days. We will notify you via email regarding the approval or rejection of your return.

5. Refunds

  • If your return is approved, a full or partial refund will be issued to your original method of payment within 5–10 business days.
  • Shipping costs (if any) are non-refundable unless the return is due to our error.
  • In rare cases, a restocking fee of up to 10% may be applied for items not returned in their original condition.

6. Exchanges

We currently do not offer direct product exchanges. If you wish to receive a different item, please return your original purchase for a refund and place a new order separately.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please notify us within 48 hours of delivery with clear photographs. We will arrange for a replacement or refund at no additional cost to you.

8. Exceptions & Non-Returnable Items

  • Custom-designed pieces, including rings resized or altered per your request.
  • Jewelry that has been worn, scratched, or damaged after delivery.
  • Any item returned more than 30 days after delivery.
  • Gift cards or digital downloads.

9. International Orders

International customers are responsible for return shipping fees, customs duties, and VAT. We do not cover any international return-related expenses. Please contact us prior to shipping a return to ensure all compliance requirements are met.

10. Contact

If you have any questions about this policy or need help with a return, please reach out to our support team at:

Email: 📧 info@goldstonediamond.com
Phone:  📞 +1 954 296 8270
Live Chat: Available Mon–Fri, 9:00 AM – 6:00 PM (EST)

Gold Stone Diamond is committed to delivering excellence in both product and service. Our return and refund policies are designed to be fair, transparent, and in line with international luxury retail standards.