Shipping and Insurance

All diamond shipments are fully insured to ensure their safety and security throughout the delivery process. Orders are dispatched via trusted courier partners, and customers are provided with a tracking number upon shipment. Delivery times may vary based on the availability of the product and the customer's location. An estimated delivery timeframe is provided at the time of purchase.

Delivery Address

Customers must provide a complete and accurate delivery address when placing an order. Any request for an address change must be communicated to our customer service team as soon as possible after placing the order. The company is not responsible for delays or additional costs arising from incorrect or incomplete address information.

Delivery Inspection

Upon receiving the package, customers are required to inspect it immediately. If there is any visible damage or discrepancy, the customer must request a formal damage report from the courier at the time of delivery. All issues must be reported to our customer service team promptly, accompanied by the courier's official report, to initiate the resolution process.

Return Window

Customers may request a return within 30 days from the date of delivery.

Return Conditions

Items eligible for return must be in their original, unused condition and must include all original packaging, documentation, and certificates (if applicable). Personalized, engraved, resized, or custom-made items are non-returnable. Return requests must be submitted in writing via email or through our online contact form.

Return Process

Once a return request is received, customers will be provided with return authorization and instructions. Returned items must be securely packaged and shipped to the address provided by our customer service team. Unless otherwise specified, the customer is responsible for return shipping costs. Upon receipt, the returned item will be inspected to verify its condition before a refund is processed.

Refunds

Refunds will be issued via the original method of payment. For credit card payments, the refund will be credited to the card used for the original transaction, subject to the processing times of the respective financial institution. For bank transfers, the refund will be made to the customer’s designated bank account.

Additional Information

Due to the high value and unique nature of diamonds and fine jewelry, returns require special handling and security measures. It is crucial for customers to adhere strictly to the return guidelines to ensure a smooth process. The company reserves the right to modify the return and refund policies at any time without prior notice.

Important Notes on Insurance and Security

All items are insured during shipping; however, insurance coverage ceases once delivery is completed. Customers are encouraged to inspect packages thoroughly before signing for receipt. We highly recommend utilizing secure shipping methods when returning items to us and retaining proof of shipment until the return process is fully completed.

Customs and Duties

For international orders, customers are responsible for any applicable customs duties, taxes, and fees imposed by their respective countries. Such charges are not included in the purchase price and are payable upon delivery. We advise international customers to familiarize themselves with their local customs policies before placing an order.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the standard return process and place a new order for the desired item.

Lifetime Warranty

We are proud to offer a complimentary lifetime warranty for the first year on all our diamond jewelry, covering manufacturing defects and craftsmanship issues. After the initial free warranty period, customers may choose to extend their warranty coverage for an additional fee. Extended warranty plans ensure continued protection for your investment and must be purchased before the initial warranty expires. Warranty services include inspection, cleaning, and repairs for eligible claims, but do not cover damage caused by accidents, misuse, or unauthorized modifications.

Customer Support

Our dedicated customer service team is available to assist with any questions or concerns regarding shipping, delivery, returns, refunds, or warranty services. Please do not hesitate to contact us via email or through our website’s contact form for prompt assistance.